Quality Policy & Objectives 

Quality Policy

We, Prosegur Singapore Pte Ltd, offering integrated and specialist security solutions with technology and talent of top professionals, is committed to enhance customer satisfaction and continual QHSMS improvement through:

  • Quality Service with customer focus.
  • Prompt and Reliable Support.
  • Comply with Customer and Applicable Legal Requirements.

We shall work as a team to constantly maintain and continually improve our quality using ISO 9001:2015 QHSMS as a management tool.

Quality Objectives

We aim to achieve the following Quality Objectives in year 2021.

  1. Number of customer complaints per year: ≤ 20 significant cases*.
    [* Significant cases – denotes cases which pose risk of contract termination by client].
  2. To improve job knowledge and performances of our security officers through briefing and training so as to serve our clients better. Assessment of the progress may be done from the results returned through customers’ satisfaction survey. To achieve or maintain at least 73% rating in Customer Satisfaction Survey.